Customer Service Rep

Job Description

Be the voice our clients hear first. Contractors are busy people — they need answers fast, straight, and from someone who knows their account. You’ll keep clients confident that someone is on it, because you will be.

Responsibilities

• Field client calls and emails, resolve issues, and route requests to the right team.

• Onboard new clients and keep them in the loop during launches.

• Track requests to resolution — nothing falls through the cracks.

• Spot at-risk accounts early and flag them before they churn.

Requirements

• 1+ years in customer service, account support, or a client-facing role.

• Clear, friendly written and phone communication.

• Comfortable with CRMs and ticketing tools (or quick to learn them).

• Calm under pressure — busy contractors appreciate steady answers.